1. Can I resize my cache while I am browsing the Internet?
2. Which browsers are supported by Webcelerator?
3. What is the 'Webcelerator Tray Icon'?
4. Particular sites give me problems when they are prefetched or refreshed. How can I work around this?
5. I am not seeing any speed improvement. What is wrong?
6. Can I lock out certain sites so that they are never displayed?
7. How can I be sure that I am getting the most current web page contents?
8. Why does my computer try to auto-dial the network when I have not launched a browser, and how can I get it to stop?
9. Why has my browser start page changed?
10. My homepageware URL is different than my neighbor's. Will it matter which URL is used?
11. How do I uninstall Webcelerator?
12. What are the System Requirements for Webcelerator?
13. A note of caution for defragmentation:

1. Can I resize my cache while I am browsing the Internet?
   Yes, you may increase the size of your cache at any time. You may also decrease the size of your cache, but you risk losing cached pages. If your cache is already larger than the new maximum size, Webcelerator can spend from several minutes to half an hour resizing your cache. You may continue browsing during this time, but Prefetching will be reduced.
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2. Which browsers are supported by Webcelerator?
   Webcelerator supports all browsers.
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3. What is the 'Webcelerator Tray Icon'?
   A tray icon is a small picture that represent a currently running program. It is displayed in one corner of your Windows screen, called the Status Notification Area. Time of day is also located in the Status Notification Area. The Webcelerator tray icon is a sphere with a ring that blinks while Webcelerator is active. It animates when Webcelerator is busy verifying a page. When you right-click our tray icon you will discover a whole panel of short-cut options.
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4. Particular sites give me problems when they are prefetched or refreshed. How can I work around this?
   The Exclude.txt file in Webcelerator allows you to specify sites which are to be handled uniquely. There are many options to choose from. See Exclude Settings for more information.
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5. I am not seeing any speed improvement. What is wrong?
   If you are accessing the Internet through a Local Area Network instead of through your own modem, please make sure that the corresponding settings are selected on the Network and Optimizer tabs in Webcelerator Settings:
   • In the Network tab, make sure "Network Settings: LAN" is checked.
   • In the Optimizer tab, make sure "LAN" is checked.
   If you connect to the Internet with a modem, please make sure that the corresponding settings are selected on the Network and Optimizer tabs in Webcelerator Settings:
   • In the Network tab, make sure "Network Settings: Modem" is checked.
   • In the Optimizer tab, make sure "Modem" is checked.
   All users can improve performance by checking "Enable Prefetching" on the Prefetch tab and "Show and Verify" and "Aggressive Mode" on the Network tab of Webcelerator Settings. Also check your "Total Prefetch Threads" number. The default, 3, is optimized for a 28.8 or 33.6 connection. If you have a 56K connection, 3-4 would be optimal. Those with faster connections such as an ISDN could use 6-8.
   
   Another possible solution is to try the Use Proxy Mode option by right clicking on the Webcelerator tray icon or monitor window and selecting Use Proxy Mode.
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6. Can I lock out certain sites so that they are never displayed?
   Yes. The Exclude.txt in Webcelerator allows you to specify sites which are never to be displayed and more. See Exclude Settings for more informations.
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7. How can I be sure that I am getting the most current web page contents?
   Webcelerator will always verify the contents of the page and update it when necessary. On the Network tab in Webcelerator Settings, you can specify whether you would like Webcelerator to show the cached page while it verifies it or after it verifies it. If the page has not changed there is no need for an Internet download, and your page is displayed immediately.
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8. Why does my computer try to auto-dial the network when I have not launched a browser, and how can I get it to stop?
   If you normally use a modem to dial-up the internet, but have inadvertantly set Webcelerator to use a local area network (LAN) when you installed, you will see Webcelerator attempt to auto-dial. In LAN mode Webcelerator tries to establish a connection with a LAN as soon as it launches. To fix the problem, open the Network tab in Webcelerator Settings and check "Connect Settings: Modem". In the Optimizer tab, make sure "Modem" is checked also.
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9. Why has my browser start page changed?
   In return for using our free homepageware products, we require you to use our homepage. Our free software is supported entirely by advertisement. By allowing us to set your homepage with our homepageware, you are supporting free software and helping us continue to produce more free software. We have a variety of homepageware homepages for you to choose from and are trying to make homepageware as useful as possible so that this "cost" will feel more like another benefit. If you have any suggestions to improve the page, e-mail us at support@eacceleration.com.
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10. My homepageware URL is different than my neighbor's. Will it matter which URL is used?
    No, there are several homepageware URLs and any will work for all our homepageware products. When one product has set a valid homepageware URL, additional homepageware products will use that same URL.
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11. How do I uninstall Webcelerator?
    If you have not yet attempted to delete Webcelerator files, follow the uninstall directions. This will remove the program from the registry. If you have already begun to delete files, the easiest method is to reinstall Webcelerator and then to uninstall according to the directions. If it is necessary, individual help to manually uninstall is available through our Technical Support department.
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12. What are the System Requirements for Webcelerator?
    Webcelerator requires Windows 95, 98, ME, or 2000, and we recommend:
    • Pentium 75Mhz processor or better
    • 32MB of RAM
    • 20MB Minimum Hard Drive Space
    • 14.4kbps modem or better
    If your system does not meet these recommendations, Webcelerator may run perfectly on your computer, as it is designed to run on any Windows computer. However a computer below the minimum recommendations may not run Webcelerator as well. We have not tested on systems that do not meet the minimum recommendations. If you would like to test Webcelerator and provide us feedback on how well it works for you, it would be greatly appreciated. Also, Webcelerator uses a significant amount of memory so we strongly recommend 32MB of RAM though it will work with less. If you are using it with less, you should right-click the Webcelerator icon in the corner of the screen and choose "Exit" when you are not online.
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13. A note of caution for defragmentation:
    Webcelerator continues doing cache maintenance even when the user is not browsing. This activity keeps the disk changing and prevents defragmentation from completing. To successfully defragment your disk, please first exit Webcelerator.
    

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